NPTEL Design Thinking – A Primer Week 2 Assignment Answers 2023

NPTEL Design Thinking – A Primer Week 2 Assignment Solutions

NPTEL Design Thinking – A Primer Week 2 Assignment Answers 2023

1. What role does the “Empathy” phase in design thinking play in the Multi-Why analysis?

  • It helps identify superficial symptoms
  • It guides the formulation of hypotheses
  • It ensures a linear approach to problem-solving
  • It provides a deep understanding of user perspectives
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2. Why is it important to ask “Why?” multiple times in the analysis?

  • To confuse stakeholders and competitors
  • To demonstrate expertise in problem-solving
  • To explore various perspectives and insights
  • To speed up the decision-making process
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3. As a design thinking practitioner, you are leading a team tasked with improving the user experience of a mobile banking application. Users have been complaining about frequent crashes of the app. To address this, you decide to apply the Multi-Why analysis. After multiple iterations of asking “Why?” you determine that the root cause of the crashes is memory leaks in the app’s code. How does the Multi-Why analysis contribute uniquely to this situation compared to conventional issue-fixing methods?

  • It ensures immediate removal of the app from the store.
  • It helps pinpoint a specific line of code responsible for crashes.
  • It fosters cross-functional collaboration among team members.
  • It delves beyond surface symptoms to identify fundamental causes.
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4. What is the primary purpose of “How Might We” (HMW) questions in the design thinking process?

  • To assign blame for a problem.
  • To provide immediate solutions to a challenge.
  • To reframe problems as opportunities for innovation.
  • To narrow down the focus of a project.
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5. Which of the following best describes the relationship between Multi-Why analysis and How Might We questions in the design thinking process?

  • Multi-Why analysis is used in isolation, while HMW questions are for group discussions.
  • Multi-Why analysis replaces the need for HMW questions.
  • Multi-Why analysis helps identify problems, and HMW questions reframe those problems into opportunities.
  • Multi-Why analysis and HMW questions serve the same purpose and can be used interchangeably.
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6. Why is addressing conflict of interest crucial in the design thinking process?

  • It speeds up the design process by avoiding in-depth analysis.
  • It helps eliminate all disagreements and challenges among team members.
  • It ensures a balanced solution that benefits all stakeholders.
  • It guarantees that the provider’s perspective always takes precedence.
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7. In the Design Thinking methodology, where is the conflict of interest or ENV model used?

  • Ideation module
  • Analysis module
  • Prototyping module
  • Implementation module
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8. Describing a conflict is important before generating ideas in design thinking. With the context of Conflict of Interest, select the odd one out from the following options.

  • It helps make the customers feel heard and valued.
  • It ensures that customers’ complaints are addressed promptly.
  • It provides a deeper understanding of the underlying issues.
  • It helps develop innovative solutions without any analysis.
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9. While conducting design thinking during a project, the team is generating “How Might We” (HMW) questions. However, they notice a potential conflict of interest between the customer’s desires and the company’s financial goals. How should they approach this conflict while crafting HMW questions?

  • Prioritize the customer’s perspective exclusively in the HMW questions.
  • Incorporate both customer needs and the company’s goals in the HMW questions.
  • Ignore the conflict to ensure unbiased ideation.
  • Choose HMW questions that align only with the company’s financial objectives.
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10. A design team is using the Multi-Why analysis to uncover the root cause of declining user engagement on their platform. They find that there’s a conflict of interest between different user groups. How should the team use the Multi-Why approach to address this situation?

  • Focus solely on the conflicting user groups to resolve the issue.
  • Proceed with the analysis, ignoring the conflict of interest.
  • Acknowledge the conflict and explore deeper to understand its origin.
  • Avoid the Multi-Why analysis and switch to the ENV model.
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Course NameDesign Thinking – A Primer
CategoryNPTEL Assignment Answer
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