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NPTEL Developing Soft Skills And Personality Week 4 Assignment Answer 2023
1. Kishan is a team leader in a busy workplace. He is responsible for overseeing a team of employees and ensuring smooth operations. One day, one of his team members, Deepika, comes to him with a concern about a project. How can Kishan’s effective listening skills positively impact the situation?
- Kishan interrupts Deepika and offers immediate solutions to her concern.
- Kishan offers unsolicited advice to Deepika without fully understanding her concerns.
- Kishan pretends to listen to Deepika while multitasking.
- Kishan demonstrates empathy and understanding by actively listening to Deepika’s concerns.
- Kishan stops himself from reacting to every single thing Deepika says and focuses on comprehending her situation.
- Kishan ignores Deepika’s concerns and redirects the conversation to a different topic.
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2. Riya, a fashion designer, has recently launched her own clothing brand. She wants to establish a strong online presence to attract customers and increase brand visibility. How can Riya effectively utilize social media platforms to promote her brand?
- Riya creates visually appealing content showcasing her latest designs and shares them on platforms like Instagram and Pinterest.
- Riya collaborates with fashion influencers and bloggers to feature her designs and reach a wider audience.
- Riya ignores the importance of visual aesthetics and posts low-quality images and videos.
- Riya copies content from other fashion brands and presents it as her own.
- Riya buys fake followers and engagement to artificially boost her brand’s social media presence.
- Riya focuses solely on promoting her brand and products without engaging with her audience or addressing their queries.
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3. Which of the following should be AVOIDED while talking to someone over a call to maintain a professional and respectful conversation?
- Eating noisily during a phone call
- Remaining calm and composed during a phone call, even if the conversation becomes difficult or frustrating
- Using unintelligible words during the phone call
- Being cheerful and attentive while on a call
- Multitasking while having a telephone conversation
- Cracking frequent unlaughable jokes and laughing out loud
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4. As a professional who frequently engages in phone conversations, you are faced with the task of delivering bad news to a client. What are some tips to effectively deliver bad news while still maintaining the other person’s respect?
- Show empathy and understanding toward the other person’s feelings.
- Use a direct and harsh tone to ensure the seriousness of the situation.
- Blame others or external factors for the situation to avoid personal responsibility.
- Choose an appropriate time and setting for delivering the news.
- If possible, offer alternative solutions or options to mitigate the impact of the bad news.
- Prepare in advance by planning the key points you want to convey.
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5. Siddharth works as a customer care executive and encounters a conflict where he has to put a customer on hold. How can Siddharth effectively handle this situation and maintain a positive interaction with the customer?
- Siddharth politely requests the customer to hold and assures them that he will be as quick as possible.
- Siddharth uses a robotic and monotonous tone when speaking to the customer, showing a lack of enthusiasm.
- Siddharth sarcastically thanks the customer for waiting, implying that it was inconvenient.
- Siddharth expresses gratitude to the customer for their patience and understanding.
- Siddharth keeps the customer on hold for an extended period without any explanation or apology.
- Siddharth interrupts the customer’s hold time with unnecessary information.
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6. Anagha, a team leader in a software company, is responsible for conducting a performance review meeting with her team member, Faizal. Faizal’s performance has been consistently below expectations. How can Anagha effectively handle this situation and provide constructive feedback?
- Anagha starts the meeting by highlighting Faizal’s negative performance without considering his strengths.
- Anagha ends the meeting abruptly without allowing Faizal to ask questions or seek clarification.
- Anagha listens attentively to Faizal’s perspective and asks open-ended questions to understand his challenges.
- Anagha compares Faizal’s performance to other high-performing team members publicly.
- Anagha sets clear performance goals and expectations for Faizal, ensuring they are realistic and achievable.
- Anagha avoids discussing Faizal’s performance issues and focuses only on praising his few accomplishments.
Answer :- For Answer Click Here
7. Identify those people who INAPPROPRIATELY use telephone communication.
- Diana has severe chest pain and is unable to breathe properly. She quickly contacts a healthcare service and requests an ambulance to take her to the hospital.
- Leela has not spoken to your best friend in months and wants to catch up with her. She dials her number, has a long conversation about their lives, and plans to meet in person.
- Sreehari is running late for an important meeting and needs to get to his office quickly. He books a ride-sharing service and provides his pick-up location and destination.
- Mohit is attending a business meeting, and his phone starts ringing. Since he forgot to put it on silent, he answers the call and takes the liberty to discuss personal matters.
- Aleena wants to book a table for dinner at a fancy restaurant. She calls them up, provides her details, and asks for a table for two at 7 PM on Saturday.
- Miya is in a library, and her phone starts ringing. She takes the call.
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8. Nikita has recently started a new job where handling phone calls is a crucial part of her role. What are some key strategies Nikita can adopt to effectively handle phone calls?
- Organize her desk and create a designated space for attending phone calls.
- Familiarize herself with the telephone equipment and its functionalities.
- Make simultaneous calls to multiple individuals to save time.
- End phone calls abruptly without providing a proper conclusion or summary.
- Use a format to note down important information during phone conversations.
- Follow professional etiquette and norms while making and receiving phone calls.
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9. A group of students are attending a seminar on World Politics. Identify the psychological barriers to listening in the following scenarios.
- Varun is emotionally overwhelmed, making focusing on the speaker’s message difficult.
- Dinesh has a growth mindset and actively engages with the speaker’s ideas, fostering open-mindedness.
- Rocky is experiencing discomfort due to an upset stomach, making it challenging for him to concentrate on the speaker.
- Janaki holds a strong antipathy toward the speaker, leading to biased perception and reduced attention.
- Celine is actively analyzing the speaker’s arguments, seeking to form a critical opinion.
- Sneha’s mindset is fixed, and she is resistant to new ideas, hindering her ability to listen with an open mind.
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10. Thejaswini is a chef who wants to enhance her culinary expertise and teamwork in the kitchen. Identify the measures she should adopt to develop good listening skills and establish her culinary career.
- Actively listening to her team members’ suggestions and feedback during recipe development.
- Assuming that good listening skills are irrelevant for a chef and do not impact the quality of the food.
- Ignoring feedback or constructive criticism from customers or colleagues.
- Prioritizing her own ideas and disregarding others’ suggestions during menu planning.
- Encouraging open communication and collaboration with her team to ensure smooth kitchen operations.
- Paying attention to specific customer preferences and dietary restrictions when taking food orders.
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11. Three employees, Anandhu, Malu, and Naksh are traveling together in a bus to attend a company conference. They are seated together and have the opportunity to talk. In this scenario, why is it essential for Anandhu, Malu, and Naksh to have good communication skills?
- To gossip about their colleagues and spread rumors.
- To engage in heated arguments and conflicts, promoting an unhealthy competitive environment.
- To share ideas and insights about the conference topics and enhance their collective learning experience.
- To ignore each other and focus on individual tasks or entertainment.
- To dominate the conversation and impose their opinions on others.
- To stay silent throughout the journey and avoid any awkward interaction.
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12. Krishnapriya is a talented dancer who is preparing for a performance with her dance troop. They are rehearsing a complex routine that requires precise coordination and synchronization. During the rehearsal, Krishnapriya realizes the significance of effective communication in ensuring a flawless performance. Which of the following actions demonstrates the importance of good communication skills in this situation?
- Talking loudly and dominating the conversation during rehearsals.
- Ignoring the feedback and suggestions from other dancers.
- Being overly critical of her own performance and doubting her abilities.
- Being attentive and responsive when the choreographer provides guidance.
- Criticizing the mistakes of other dancers without offering constructive feedback.
- Performing individual moves without considering the overall synchronization.
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13. Vijaya wants to improve her communication skills and avoid being the person others want to avoid in conversations. Which among the following options should she consider to achieve this?
- Becoming more arrogant and selfish to assert dominance over others.
- Reflecting on her communication habits and identifying if she tends to engage in long, non-mindful conversations.
- Believing that talking excessively is the key to good communication.
- Avoiding any self-reflection or consideration of how her communication style may be impacting others.
- Taking revenge on people who are avoiding her.
- Assuming that others are always available to talk to her without considering their schedules or preferences.
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14. Dennis is an enthusiastic hiker who enjoys exploring new trails. He joins a hiking club and participates in a group hike led by experienced hikers. During the hike, the leader shares valuable information about the terrain, safety precautions, and landmarks. However, Dennis is easily distracted and fails to actively listen to the leader’s instructions. Which of the following actions demonstrates the importance of active listening in this situation?
- Daydreaming about potential encounters with wildlife while hiking.
- Taking frequent breaks to capture scenic photographs without paying attention to the trail.
- Making assumptions about the trail route based on previous hiking experiences.
- Asking clarificatory questions to the leader to ensure understanding.
- Ignoring the leader’s suggestions and venturing off the trail alone.
- Following the group without paying attention to instructions.
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15. What is dissonance?
- A mental picture achieved by excessive exposure to rom-coms.
- The sensation of hearing angelic voices.
- A musical term referring to the combination of different instruments.
- A telephone etiquette.
- A state of disharmony.
- A technique used in visual arts to create depth and perspective.
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16. Prerna, a talented writer, is deeply engrossed in the process of writing her novel. However, she often gets interrupted by phone calls, which disrupt her creative flow. How can Prerna minimize phone call disturbances and maintain her writing focus?
- Leave the phone at full volume to ensure she does not miss any important calls.
- Install a phone call simulator app to create the illusion of receiving calls.
- Partake in lengthy conversations on the phone during writing sessions.
- Continuously check social media and respond to messages.
- Engage in multitasking by talking on the phone and working on creative projects.
- Prioritize uninterrupted creative time by scheduling specific hours for phone usage.
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17. While attending a professional phone call, one SHOULD NOT be:
- confident
- happy
- satisfied
- moody
- lively
- proactive
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18. Karamchand is an aspiring actor preparing for his first audition for a leading role in a theater production. Why is it significant for Karamchand to have good communication skills as an actor?
- To misinterpret the director’s instructions.
- To effectively convey emotions and portray characters convincingly on stage.
- To constantly interrupt fellow actors during rehearsals.
- To mumble lines and speak inaudibly, creating confusion among the audience.
- To avoid making eye contact with other actors and appear disconnected from the scene.
- To prioritize personal agenda and neglect the overall flow of the performance.
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19. Who among the following is a good communicator?
- Brinda often speaks in a condescending tone, belittling others’ ideas and opinions. She fails to create an inclusive and collaborative atmosphere during discussions.
- Suparna tends to use ambiguous language and unclear explanations, causing confusion among her friends.
- Lipi actively engages in discussions, seeking clarification when needed and expressing her ideas concisely.
- Thara relies heavily on jargon and technical language, making it difficult for her audience to understand her message.
- Manoj frequently interrupts others while they are speaking, showing little regard for their perspectives.
- Lizzie tends to avoid direct communication when faced with conflicts or disagreements. Instead, she chooses to remain silent.
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20. Sooraj, an experienced and meticulous lawyer, represents his client in a high- stakes court trial. Throughout the proceedings, Sooraj demonstrates exceptional listening skills, actively engaging with all aspects of the case. How does Sooraj’s listening skills contribute to his proficiency as a lawyer?
- Sooraj’s exceptional listening allows him to eavesdrop on private conversations, obtaining confidential information to gain an advantage in the case.
- Sooraj’s keen listening helps him avoid engaging in meaningful conversations with his clients, allowing him to save time and focus on other cases.
- Sooraj’s listening skills allow him to comprehend the nuances of the opposing party’s arguments, enabling him to formulate well-informed counter-arguments.
- Sooraj’s exceptional listening capabilities enable him to manipulate witnesses and exploit their statements to his advantage.
- Sooraj’s listening skills make him an expert at bribing the judge.
- Sooraj’s selective listening allows him to ignore contradictory evidence, helping him to present a one-sided and biased argument.
Answer :- For Answer Click Here
21. Madhu is a dermatologist who shouts at patients who cannot effectively communicate their issues. This approach makes her an effective communicator herself as she is able to diagnose their disease as well as judge their communication skills.
- True
- False
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22. Fida believes that hearing is a physical activity and that listening is a mental activity. Fida is right.
- True
- False
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23. Empathizing with the caller will ease the situation and enhance the overall mood during a telephone conversation.
- True
- False
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24. Parvathy and Vidhu were good friends who lost touch over the years. Vidhu believes that Parvathy would not be interested in contacting her as she has acquired a higher social status. Vidhu’s preconceived notion acts as a psychological barrier to good communication.
- True
- False
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25. If somebody is making an important call where she is going to give you some information and you are not prepared, do not ask them to call again.
- True
- False
Answer :- For Answer Click Here
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NPTEL Developing Soft Skills and Personality Assignment 4 Answers 2022
1. Choose all the correct statements concerning ‘Verbal Communication’:
a. The four aspects of verbal communication are integrated.
b. Listening and reading are comprehension skills.
c. Writing and speaking are comprehension skills.
d. Listening and speaking skills are significant for job interviews.
e. Talkative people communicate better than silent people.
f. Listening is an active mental process.
Answer:- a, b, f
2. An academic conference on Physics is organized in Chennai. One of the keynote presenters talks about the relation between Physics and Taoism. Some members started mocking the presenter, and many left the conference room even before the speaker finished his presentation, thinking that science and philosophy cannot cohere as the former is based on facts, while the latter, on abstract ideas. A few years later, his ideas, published as a book titled The Tao in the Physics, was globally acclaimed, and won him many international awards. Identify the lessons pertaining to communication from the given scenario:
a. Listeners should not be prejudiced against the speaker(s) and his/her ideas.
b. Active listeners are supposed to be troublemakers.
c. Listening with preconceived notions is a major hindrance to communication.
d. One should listen with an open mind.
e. nHearing is better than listening in an academic conference.
f. The speaker should force the audience to listen.
Answer:- a, c, d
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3. Choose the correct statements about good communication:
a. Good communication involves the whole body.
b. Good communication makes the speaker feel that his words are given proper attention.
c. Good communication involves a lot of interruption.
d. Good communication is where the speaker and the listener share their prejudices.
e. Good communication involves appreciation and acknowledgement.
f. Good communication has nothing to do with body language.
Answer:- a, b, e
4. Consider that you are conducting a two-day workshop at IIT Kanpur on the topic, “How to Become an Active Listener.” At the end of the last day, you want to summarize everything you have taught. What are the appropriate points to add to your summary?
a. Be courteous–Be considerate–Treat the speaker as a guest
b. Pay full attention–Eliminate distraction–Switch off the phones
c. Interrupt often–Click pictures and post them on Instagram during a speech
d. Carry a diary with you–Note down essential points–Minimize self-talk
e. Reflect on the lecture–Seek clarification–Show empathy
f. Distract the speaker–Show off your costly phone-leave the conference before the speech ends
Answer:- a, b, d, e
5. What are the significances of ‘Active Listening’?
a. It helps to understand other people.
b. It helps to assert authority.
c. It helps to maintain a successful professional and personal relationship.
d. It helps to learn about new fields.
e. It improves one’s negotiation skills.
f. It can help to know the needs of the customer.
Answer:- a, c, d, e, f
6. Consider a hypothetical situation where you are organizing a public lecture on environmental issues and global warming at the event of Holi. The Keynote speakers are highly reputed and globally recognized. Hence, you do not want any barriers to the audience’s listening experience and ensure that the ideas are received well. What are the precautions you would take to avoid any listening barriers?
Answer:- a, b, d, e
👇For Week 05 Assignment Answers👇
7. Identify genuine purposes for calling someone on the phone:
Answer:- e, f
8. Sudeep is from India but has lived in America for the past ten years. Owing to his busy work schedule, he did not visit his parents for a long-time. Hence, his parents, who are illiterate farmers, did not get an opportunity to see their grandchildren at all. Also their technological knowledge is limited to the use of an old television and a land line telephone. Sudeep had a bad experience talking over the phone to his father-in-law, who hates speaking over the phone; hence, he refrained from calling people from that moment. In such a situation, what are the appropriate ways for Sudeep and his parent to communicate with each other?
Answer:- d, e
9. Consider that you are working in a professional call center. What would be the best ways to tend to telephone calls?
Answer:- c, e, f
10. Identify the right ways to deliver unpleasant news:
Answer:- b, d
11. Identify the appropriate meaning of the following sentence: “When you talk, you are only repeating what you already know. But if you listen, you may learn something new.”
Answer:- c
12. Mohan was an average student who lacked concentration, and mostly heard lectures mindlessly, believing that he was genetically programmed to be like this and could not be an active listener. What is the right advice you would give to Mohan?
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13. Choose the appropriate statement about listening:
Answer:- b
14. “The Human Communication” is a leading Human Relations and Public Relations company. Many celebrities hire their HR/PR from this firm for their publicity. The firm has scheduled a job interview to recruit young lads. You are invited as one of the panel members of the interview committee owing to your expertise in body language analysis. Your job is to find the best communicator through body language. Six candidates are in the final round, but only one can be recruited. Who would you consider having the appropriate skills among the six exhibiting the following traits:
Answer:- e
15. What is NOT a psychological barrier to active listening?
Answer:- d
16. Identify the person experiencing a communication barrier:
Answer:- c
17. Identify the person who has appropriate telephone communication skills:
Answer:- a
18. Fill in the blanks: “People used what they called a ________ because they hated being closer together and they were scared of being ________.”
Answer:- d
19. What is NOT an appropriate way to end a telephone conversation?
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20. Identify the WRONG way to deal with a difficult caller:
Answer:- d
21. Research indicates that about sixty per cent of listening skill is involved in effective communication.
a. True
b. False
Answer:- a
22. In verbal communication, reading and listening are production skills.
a. True
b. False
Answer:- b
23. Talkative people communicate better than calm and silent people.
a. True
b. False
Answer:- b
24. Hearing is a mental activity that requires a lot of effort and concentration.
a. True
b. False
Answer:- b
25. Aristotle said, “No one loves the messenger who brings the bad news.”
a. True
b. False
Answer:- b
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NPTEL Developing Soft Skills and Personality Assignment 4 Answers 2021
Q1. Which of the following is a positive way of using the Zeigarnik Effect?
(A) Binge watch TV shows
(B) Play video games
(C) Start a difficult task that is important for you to complete
(D) Start a cliffhanger pulp fiction
(E) Reminisce memories of time spent with ex-partner
(F) Keep texting a person who is not texting back to you.
Ans:- (C) Start a difficult task that is important for you to complete
Q2. When a child grows up, in which order does she normally pick up the four essential communication skills?
(A) Reading, Speaking, Writing, Listening
(B) Speaking, Listening, Reading, Writing
(C) Writing, Listening, Reading, Speaking
(D) Listening, Speaking, Writing, Reading
(E) Speaking, Reading, Listening, Writing
(F) Listening, Speaking, Reading, Writing
Ans:- (F) Listening, Speaking, Reading, Writing
Q3. Which of the following is a physical barrier to active listening?
(A) Speaker’s incoherence
(B) Antipathy for the speaker
(C) Preconceived notions
(D) Personal stress
(E) Poor acoustics
(F) Cognitive dissonance
Ans:- (E) Poor acoustics
Q4.You are trying to listen to an important lecture, and a political rally is going on just outside which creates a lot of commotion. Which type of barrier does it create for active listening?
(A) Physical barrier
(B) Mental barrier
(C) Physiological barrier
(D) Psychological barrier
(E) Emotional barrier
(F) Spiritual barrier
Ans:- (A) Physical barrier
Q5. Your colleague wants to discuss her work-related ideas with you. During conversation, you are overenthusiastic to supply gaps in her ideas, and keep interrupting her to let her know where/why she is wrong. Which kind of barrier does this create for active listening?
(A) Gender barrier
(B) Political barrier
(C) Physical barrier
(D) Psychological barrier
(E) Social barrier
(F) Physiological barrier
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Q6. You are calling a prospective candidate on behalf of your company. Choose the most appropriate line to begin the conversation with.
(A) Good morning, I want you to come down for interview right now.
(B) Good morning, this is Aditya calling from Glocare company. Can you please come down to our office for an interview?
(C) Hi this is Aditya, your name has been shortlisted for interview. You’re a lucky guy!
(D) Err dude, myself Aditya here, can you please do an interview?
(E) Mr. XYZ, don’t miss the interview today; otherwise, you will lose your job!
(F) Hi sweety, good morning. Can you come for interview?
Ans:- (B) Good morning, this is Aditya calling from Glocare company. Can you please come down to our office for an interview?
Q7. Your friend has called you to share a troubling incident that has happened in his life. While talking to him, which of the following would be considered improper and insensitive?
(A) Talk to him in a soft and encouraging tone.
(B) Let him know that he can share as much as he’s comfortable sharing.
(C) Make sympathetic verbal gestures.
(D) Put your phone on speaker mode so that your parents and neighbors can be witness to what he’s saying.
(E) Allow him to take his time and speak.
(F) Listen to him attentively, and do not multitask while listening to him.
Ans:- (D) Put your phone on speaker mode so that your parents and neighbors can be witness to what he’s saying.
Q8. If a person is talking for too long on the phone, and refuses to hang up, which of the following would be appropriate to do as per the norms of advanced telephone skills?
(A) Let him know that he needs to work on keeping his points short.
(B) Let him know that you do not have time for such long conversations.
(C) Politely let him know that you have another appointment.
(D) Threaten him with dire consequences if he does not hang up.
(E) Pretend that you cannot hear him any longer and disconnect the call.
(F) Abruptly disconnect the call.
Ans:- (C) Politely let him know that you have another appointment.
Q9. What is a sensible thing to do, when it comes to ensuring an appropriate voice for talking on the telephone?
(A) Take a hot glass of water with some squeezed lemon, before getting on the phone.
(B) Practice voice impersonation of famous people.
(C) Try to talk like a native American.
(D) Record your voice and listen to it, so that you can become comfortable with it.
(E) Try to speak very loudly on the phone.
(F) Continuously speak. Never pause speaking even for a second.
Ans:- (D) Record your voice and listen to it, so that you can become comfortable with it.
Q10. Which of the following is sure to get enhanced by active listening?
(A) Ambiguity
(B) Misunderstanding
(C) Fitness
(D) Lethargy
(E) Productivity
(F) Disbelief
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Questions 11 to 20 are Multiple Select Questions where more than one answers are correct. It has partial marking and hence carefully select the answer choices.For Example: if choice 1 and choice 2 are correct out of 4 choices, and if you select both choice 1 and choice 2, you will get full marks.If you select either choice 1 or choice 2 and did not select other choices, you will get partial marks.If you select choice 1 and choice 3 or choice 1 and choice 4, you will not get any marks.If you select choice 2 and choice 3 or choice 2 and choice 4, you will not get any marks.
Q11. Which of the following will you identify as being essential for developing a successful personality in life?
(A) Good habits
(B) Effective communication skills
(C) Being aggressive and greedy
(D) Interpersonal skills
(E) Avoiding risks due to self-doubt in one’s own abilities
(F) Conflict resolution skills
Ans:- (A), (B), (D) & (F)
Q12. As far as communication skills are concerned, which of the following are true?
(A) The more one reads, the more one knows.
(B) The more one listens, the more one relinquishes control.
(C) The more one writes, the more one reflects.
(D) The more one reads, the more one becomes idealistic.
(E) The more one listens, the more one learns.
(F) The more one communicates, the more successful one becomes.
Ans:- (a),(b),(e) & (f)
Q13. Which of the following are misconceptions about communication?
(A) Speaking, alone, is communication.
(B) Talkative people are not necessarily good communicators.
(C) During negotiations, it is the talkative people who do better communication.
(D) It is up to the speaker to make the audience pay attention to her.
(E) Listening is the most important part of communication.
(F) Listening skills are insignificant for good communication.
Ans:- (A), (C) & (F)
Q14. Which of the following are true about active listening?
(A) Active listeners spend as much energy as joggers
(B) Active listening requires special intelligence.
(C) Active listening is a cultivated skill.
(D) Active listening is an unconscious process.
(E) Active listening is required in order to become an effective communicator.
(F) Active listening is less important than active speaking.
Ans:- (A), (C) & (E)
Q15. Your close friend is going through an episode of trauma, and he is relating that experience to you. The best thing you can do at the moment is to make sure that you play the role of an active listener to him. How will you ensure that you do that?
(A) Make sure you are not multitasking while listening to him.
(B) Compel him to listen to your episodes of traumas.
(C) Make sure you make him feel safe and comfortable to speak to you.
(D) Make sure that you make him feel that it is very important to you to listen to him.
(E) Don’t allow him to take any pauses, always fill the gaps and silences with some conversation.
(F) Offer sympathetic and patient verbal cues.
Ans:- For Answer Click Here
Q16. Which of the following are true about the effectiveness of active listening?
(A) It helps you stay updated with a lot of rumors.
(B) The better active listening skills you have, the more people will come forward to bestow success on you.
(C) It decreases conflict and increases productivity at personal and professional levels.
(D) It helps you multitask while listening.
(E) It has a great impact on job effectiveness.
(F) It helps you pry on conversations that you have no business listening in to.
Ans:- (B), (C) & (E)
Q17. Which of the following are psychological barriers to effective listening?
(A) Negativity towards the speaker
(B) Prejudging the speaker
(C) Disinterest in the topic
(D) Feeling sick with an urgency to vomit
(E) Carrying some bias
(F) Feeling too cold
Ans:- (A), (B), (C) & (E)
Q18. Which of the following are part of good telephone etiquette?
(A) If not prepared for the conversation, request the person to call back some other time.
(B) Do not begin or end the conversation with any greetings.
(C) Always make sure that you are prepared to take down notes, if required.
(D) Never say things like “thank you,” “please,” or “sorry.”
(E) Never ask the caller’s permission for anything you do.
(F) Always be very polite and respectful, no matter what.
Ans:- (C) & (F)
Q19. Which of the following phrases can you use to handle angry or difficult callers?
(A) I understand the reasons for your disappointment.
(B) I would like to apologize for the inconvenience that you faced.
(C) How can you hold us responsible and blame us for your problems?
(D) If you were smarter, you wouldn’t be facing this problem in the first place.
(E) Thank you for your patience, let me try to help you with your problem.
(F) Wait, why are we having this conversation exactly?
Ans:- (A), (B) & (E)
Q20. Carrying deep-rooted beliefs to a lecture can result in the following:
(A) Superficial listening
(B) Open minded evaluation
(C) Misunderstanding the speaker
(D) Unwillingness to analyze and accept the facts
(E) Enhanced receptivity
(F) Unbiased opinions
Ans:- For Answer Click Here
Developing Soft Skills and Personality Assignment 4 Answers 2021:- We do not claim 100% surety of answers, these answers are based on our sole knowledge, and by posting these answers we are just trying to help students, so we urge do your assignment on your own. Developing Soft Skills 4
Q21. Hearing is a mental activity. Listening is a physical activity.
(A) True
(B) False
Ans:- (B) False
Q22. Listening involves reception of ideas, picking up non-verbal cues, retaining ideas, processing them, and responding to them.
(A) True
(B) False
Ans:- (A) True
Q23. Normally, people remember 40% of what they heard within 8 hours.
(A) True
(B) False
Ans:- (B) false
Q24. A good listener pays attention not just to words, but also to facial expressions and body language of the speaker.
(A) True
(B) False
Ans:- For Answer Click Here
Q25. Preconceived opinions are the most important requirements for being a good listener.
(A) True
(B) False
Ans:- (B) False
Developing Soft Skills and Personality Assignment 4 Answers 2021:- We do not claim 100% surety of answers, these answers are based on our sole knowledge, and by posting these answers we are just trying to help students, so we urge do your assignment on your own. Developing Soft Skills 4
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