Developing Soft Skills and Personality Assignment 4 Answers 2022:- In this post, We have provided answers of Developing Soft Skills and Personality Assignment 4. We provided answers here only for reference. Plz, do your assignment at your own knowledge.
NPTEL Developing Soft Skills and Personality Assignment 4 Answers 2022
1. Choose all the correct statements concerning ‘Verbal Communication’:
a. The four aspects of verbal communication are integrated.
b. Listening and reading are comprehension skills.
c. Writing and speaking are comprehension skills.
d. Listening and speaking skills are significant for job interviews.
e. Talkative people communicate better than silent people.
f. Listening is an active mental process.
Answer:- a, b, f
2. An academic conference on Physics is organized in Chennai. One of the keynote presenters talks about the relation between Physics and Taoism. Some members started mocking the presenter, and many left the conference room even before the speaker finished his presentation, thinking that science and philosophy cannot cohere as the former is based on facts, while the latter, on abstract ideas. A few years later, his ideas, published as a book titled The Tao in the Physics, was globally acclaimed, and won him many international awards. Identify the lessons pertaining to communication from the given scenario:
a. Listeners should not be prejudiced against the speaker(s) and his/her ideas.
b. Active listeners are supposed to be troublemakers.
c. Listening with preconceived notions is a major hindrance to communication.
d. One should listen with an open mind.
e. nHearing is better than listening in an academic conference.
f. The speaker should force the audience to listen.
Answer:- a, c, d
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3. Choose the correct statements about good communication:
a. Good communication involves the whole body.
b. Good communication makes the speaker feel that his words are given proper attention.
c. Good communication involves a lot of interruption.
d. Good communication is where the speaker and the listener share their prejudices.
e. Good communication involves appreciation and acknowledgement.
f. Good communication has nothing to do with body language.
Answer:- a, b, e
4. Consider that you are conducting a two-day workshop at IIT Kanpur on the topic, “How to Become an Active Listener.” At the end of the last day, you want to summarize everything you have taught. What are the appropriate points to add to your summary?
a. Be courteous–Be considerate–Treat the speaker as a guest
b. Pay full attention–Eliminate distraction–Switch off the phones
c. Interrupt often–Click pictures and post them on Instagram during a speech
d. Carry a diary with you–Note down essential points–Minimize self-talk
e. Reflect on the lecture–Seek clarification–Show empathy
f. Distract the speaker–Show off your costly phone-leave the conference before the speech ends
Answer:- a, b, d, e
5. What are the significances of ‘Active Listening’?
a. It helps to understand other people.
b. It helps to assert authority.
c. It helps to maintain a successful professional and personal relationship.
d. It helps to learn about new fields.
e. It improves one’s negotiation skills.
f. It can help to know the needs of the customer.
Answer:- a, c, d, e, f
6. Consider a hypothetical situation where you are organizing a public lecture on environmental issues and global warming at the event of Holi. The Keynote speakers are highly reputed and globally recognized. Hence, you do not want any barriers to the audience’s listening experience and ensure that the ideas are received well. What are the precautions you would take to avoid any listening barriers?
Answer:- a, b, d, e
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7. Identify genuine purposes for calling someone on the phone:
Answer:- e, f
8. Sudeep is from India but has lived in America for the past ten years. Owing to his busy work schedule, he did not visit his parents for a long-time. Hence, his parents, who are illiterate farmers, did not get an opportunity to see their grandchildren at all. Also their technological knowledge is limited to the use of an old television and a land line telephone. Sudeep had a bad experience talking over the phone to his father-in-law, who hates speaking over the phone; hence, he refrained from calling people from that moment. In such a situation, what are the appropriate ways for Sudeep and his parent to communicate with each other?
Answer:- d, e
9. Consider that you are working in a professional call center. What would be the best ways to tend to telephone calls?
Answer:- c, e, f
10. Identify the right ways to deliver unpleasant news:
Answer:- b, d
11. Identify the appropriate meaning of the following sentence: “When you talk, you are only repeating what you already know. But if you listen, you may learn something new.”
Answer:- c
12. Mohan was an average student who lacked concentration, and mostly heard lectures mindlessly, believing that he was genetically programmed to be like this and could not be an active listener. What is the right advice you would give to Mohan?
Answer:- For Answer Click Here
13. Choose the appropriate statement about listening:
Answer:- b
14. “The Human Communication” is a leading Human Relations and Public Relations company. Many celebrities hire their HR/PR from this firm for their publicity. The firm has scheduled a job interview to recruit young lads. You are invited as one of the panel members of the interview committee owing to your expertise in body language analysis. Your job is to find the best communicator through body language. Six candidates are in the final round, but only one can be recruited. Who would you consider having the appropriate skills among the six exhibiting the following traits:
Answer:- e
15. What is NOT a psychological barrier to active listening?
Answer:- d
16. Identify the person experiencing a communication barrier:
Answer:- c
17. Identify the person who has appropriate telephone communication skills:
Answer:- a
18. Fill in the blanks: “People used what they called a ________ because they hated being closer together and they were scared of being ________.”
Answer:- d
19. What is NOT an appropriate way to end a telephone conversation?
Answer:- For Answer Click Here
20. Identify the WRONG way to deal with a difficult caller:
Answer:- d
21. Research indicates that about sixty per cent of listening skill is involved in effective communication.
a. True
b. False
Answer:- a
22. In verbal communication, reading and listening are production skills.
a. True
b. False
Answer:- b
23. Talkative people communicate better than calm and silent people.
a. True
b. False
Answer:- b
24. Hearing is a mental activity that requires a lot of effort and concentration.
a. True
b. False
Answer:- b
25. Aristotle said, “No one loves the messenger who brings the bad news.”
a. True
b. False
Answer:- b
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NPTEL Developing Soft Skills and Personality Assignment 4 Answers 2021
Q1. Which of the following is a positive way of using the Zeigarnik Effect?
(A) Binge watch TV shows
(B) Play video games
(C) Start a difficult task that is important for you to complete
(D) Start a cliffhanger pulp fiction
(E) Reminisce memories of time spent with ex-partner
(F) Keep texting a person who is not texting back to you.
Ans:- (C) Start a difficult task that is important for you to complete
Q2. When a child grows up, in which order does she normally pick up the four essential communication skills?
(A) Reading, Speaking, Writing, Listening
(B) Speaking, Listening, Reading, Writing
(C) Writing, Listening, Reading, Speaking
(D) Listening, Speaking, Writing, Reading
(E) Speaking, Reading, Listening, Writing
(F) Listening, Speaking, Reading, Writing
Ans:- (F) Listening, Speaking, Reading, Writing
Q3. Which of the following is a physical barrier to active listening?
(A) Speaker’s incoherence
(B) Antipathy for the speaker
(C) Preconceived notions
(D) Personal stress
(E) Poor acoustics
(F) Cognitive dissonance
Ans:- (E) Poor acoustics
Q4.You are trying to listen to an important lecture, and a political rally is going on just outside which creates a lot of commotion. Which type of barrier does it create for active listening?
(A) Physical barrier
(B) Mental barrier
(C) Physiological barrier
(D) Psychological barrier
(E) Emotional barrier
(F) Spiritual barrier
Ans:- (A) Physical barrier
Q5. Your colleague wants to discuss her work-related ideas with you. During conversation, you are overenthusiastic to supply gaps in her ideas, and keep interrupting her to let her know where/why she is wrong. Which kind of barrier does this create for active listening?
(A) Gender barrier
(B) Political barrier
(C) Physical barrier
(D) Psychological barrier
(E) Social barrier
(F) Physiological barrier
Ans:- For Answer Click Here
Q6. You are calling a prospective candidate on behalf of your company. Choose the most appropriate line to begin the conversation with.
(A) Good morning, I want you to come down for interview right now.
(B) Good morning, this is Aditya calling from Glocare company. Can you please come down to our office for an interview?
(C) Hi this is Aditya, your name has been shortlisted for interview. You’re a lucky guy!
(D) Err dude, myself Aditya here, can you please do an interview?
(E) Mr. XYZ, don’t miss the interview today; otherwise, you will lose your job!
(F) Hi sweety, good morning. Can you come for interview?
Ans:- (B) Good morning, this is Aditya calling from Glocare company. Can you please come down to our office for an interview?
Q7. Your friend has called you to share a troubling incident that has happened in his life. While talking to him, which of the following would be considered improper and insensitive?
(A) Talk to him in a soft and encouraging tone.
(B) Let him know that he can share as much as he’s comfortable sharing.
(C) Make sympathetic verbal gestures.
(D) Put your phone on speaker mode so that your parents and neighbors can be witness to what he’s saying.
(E) Allow him to take his time and speak.
(F) Listen to him attentively, and do not multitask while listening to him.
Ans:- (D) Put your phone on speaker mode so that your parents and neighbors can be witness to what he’s saying.
Q8. If a person is talking for too long on the phone, and refuses to hang up, which of the following would be appropriate to do as per the norms of advanced telephone skills?
(A) Let him know that he needs to work on keeping his points short.
(B) Let him know that you do not have time for such long conversations.
(C) Politely let him know that you have another appointment.
(D) Threaten him with dire consequences if he does not hang up.
(E) Pretend that you cannot hear him any longer and disconnect the call.
(F) Abruptly disconnect the call.
Ans:- (C) Politely let him know that you have another appointment.
Q9. What is a sensible thing to do, when it comes to ensuring an appropriate voice for talking on the telephone?
(A) Take a hot glass of water with some squeezed lemon, before getting on the phone.
(B) Practice voice impersonation of famous people.
(C) Try to talk like a native American.
(D) Record your voice and listen to it, so that you can become comfortable with it.
(E) Try to speak very loudly on the phone.
(F) Continuously speak. Never pause speaking even for a second.
Ans:- (D) Record your voice and listen to it, so that you can become comfortable with it.
Q10. Which of the following is sure to get enhanced by active listening?
(A) Ambiguity
(B) Misunderstanding
(C) Fitness
(D) Lethargy
(E) Productivity
(F) Disbelief
Ans:- For Answer Click Here
Questions 11 to 20 are Multiple Select Questions where more than one answers are correct. It has partial marking and hence carefully select the answer choices.For Example: if choice 1 and choice 2 are correct out of 4 choices, and if you select both choice 1 and choice 2, you will get full marks.If you select either choice 1 or choice 2 and did not select other choices, you will get partial marks.If you select choice 1 and choice 3 or choice 1 and choice 4, you will not get any marks.If you select choice 2 and choice 3 or choice 2 and choice 4, you will not get any marks.
Q11. Which of the following will you identify as being essential for developing a successful personality in life?
(A) Good habits
(B) Effective communication skills
(C) Being aggressive and greedy
(D) Interpersonal skills
(E) Avoiding risks due to self-doubt in one’s own abilities
(F) Conflict resolution skills
Ans:- (A), (B), (D) & (F)
Q12. As far as communication skills are concerned, which of the following are true?
(A) The more one reads, the more one knows.
(B) The more one listens, the more one relinquishes control.
(C) The more one writes, the more one reflects.
(D) The more one reads, the more one becomes idealistic.
(E) The more one listens, the more one learns.
(F) The more one communicates, the more successful one becomes.
Ans:- (a),(b),(e) & (f)
Q13. Which of the following are misconceptions about communication?
(A) Speaking, alone, is communication.
(B) Talkative people are not necessarily good communicators.
(C) During negotiations, it is the talkative people who do better communication.
(D) It is up to the speaker to make the audience pay attention to her.
(E) Listening is the most important part of communication.
(F) Listening skills are insignificant for good communication.
Ans:- (A), (C) & (F)
Q14. Which of the following are true about active listening?
(A) Active listeners spend as much energy as joggers
(B) Active listening requires special intelligence.
(C) Active listening is a cultivated skill.
(D) Active listening is an unconscious process.
(E) Active listening is required in order to become an effective communicator.
(F) Active listening is less important than active speaking.
Ans:- (A), (C) & (E)
Q15. Your close friend is going through an episode of trauma, and he is relating that experience to you. The best thing you can do at the moment is to make sure that you play the role of an active listener to him. How will you ensure that you do that?
(A) Make sure you are not multitasking while listening to him.
(B) Compel him to listen to your episodes of traumas.
(C) Make sure you make him feel safe and comfortable to speak to you.
(D) Make sure that you make him feel that it is very important to you to listen to him.
(E) Don’t allow him to take any pauses, always fill the gaps and silences with some conversation.
(F) Offer sympathetic and patient verbal cues.
Ans:- For Answer Click Here
Q16. Which of the following are true about the effectiveness of active listening?
(A) It helps you stay updated with a lot of rumors.
(B) The better active listening skills you have, the more people will come forward to bestow success on you.
(C) It decreases conflict and increases productivity at personal and professional levels.
(D) It helps you multitask while listening.
(E) It has a great impact on job effectiveness.
(F) It helps you pry on conversations that you have no business listening in to.
Ans:- (B), (C) & (E)
Q17. Which of the following are psychological barriers to effective listening?
(A) Negativity towards the speaker
(B) Prejudging the speaker
(C) Disinterest in the topic
(D) Feeling sick with an urgency to vomit
(E) Carrying some bias
(F) Feeling too cold
Ans:- (A), (B), (C) & (E)
Q18. Which of the following are part of good telephone etiquette?
(A) If not prepared for the conversation, request the person to call back some other time.
(B) Do not begin or end the conversation with any greetings.
(C) Always make sure that you are prepared to take down notes, if required.
(D) Never say things like “thank you,” “please,” or “sorry.”
(E) Never ask the caller’s permission for anything you do.
(F) Always be very polite and respectful, no matter what.
Ans:- (C) & (F)
Q19. Which of the following phrases can you use to handle angry or difficult callers?
(A) I understand the reasons for your disappointment.
(B) I would like to apologize for the inconvenience that you faced.
(C) How can you hold us responsible and blame us for your problems?
(D) If you were smarter, you wouldn’t be facing this problem in the first place.
(E) Thank you for your patience, let me try to help you with your problem.
(F) Wait, why are we having this conversation exactly?
Ans:- (A), (B) & (E)
Q20. Carrying deep-rooted beliefs to a lecture can result in the following:
(A) Superficial listening
(B) Open minded evaluation
(C) Misunderstanding the speaker
(D) Unwillingness to analyze and accept the facts
(E) Enhanced receptivity
(F) Unbiased opinions
Ans:- For Answer Click Here
Developing Soft Skills and Personality Assignment 4 Answers 2021:- We do not claim 100% surety of answers, these answers are based on our sole knowledge, and by posting these answers we are just trying to help students, so we urge do your assignment on your own. Developing Soft Skills 4
Q21. Hearing is a mental activity. Listening is a physical activity.
(A) True
(B) False
Ans:- (B) False
Q22. Listening involves reception of ideas, picking up non-verbal cues, retaining ideas, processing them, and responding to them.
(A) True
(B) False
Ans:- (A) True
Q23. Normally, people remember 40% of what they heard within 8 hours.
(A) True
(B) False
Ans:- (B) false
Q24. A good listener pays attention not just to words, but also to facial expressions and body language of the speaker.
(A) True
(B) False
Ans:- For Answer Click Here
Q25. Preconceived opinions are the most important requirements for being a good listener.
(A) True
(B) False
Ans:- (B) False
Developing Soft Skills and Personality Assignment 4 Answers 2021:- We do not claim 100% surety of answers, these answers are based on our sole knowledge, and by posting these answers we are just trying to help students, so we urge do your assignment on your own. Developing Soft Skills 4
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